Privacy Policy
How we protect and handle your personal information
Last Updated: February 1, 2026
Introduction
Welcome to Simply Probate ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website simplyprobate.co.nz (the "Website").
We are bound by the New Zealand Privacy Act 2020 and the 13 Information Privacy Principles contained within. This policy has been designed to comply with these requirements. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.
Privacy Officer
We have appointed a Privacy Officer as required by the New Zealand Privacy Act 2020. You can contact our Privacy Officer at:
- Email: rion@rionnorris.com
- Phone: +64 27 603 6144
- Mail: PO Box 1588, Christchurch 8013
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register on our Website
- Place an order
- Subscribe to our newsletter
- Participate in contests, surveys, or promotions
- Contact us with inquiries or feedback
- Apply for employment
The types of personal information we collect may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (handled securely through our payment processors)
- Any other information you choose to provide
Automatically Collected Information
When you visit our Website, we may automatically collect certain information about your device, including:
- IP address
- Browser type
- Operating system
- Pages visited
- Time and date of visits
- Referring website
- Clickstream data
We collect this information using cookies and similar technologies. Please see our Cookies section below for more information.
How We Use Your Information
We collect and use your personal information for the following lawful purposes:
- To provide and maintain our Website and services
- To process and fulfill your orders
- To send order confirmations and updates
- To communicate with you about products, services, and promotions
- To respond to your inquiries and provide customer support
- To improve our Website, products, and services
- To personalize your experience
- To protect the security and integrity of our Website
- To comply with legal obligations
Disclosure of Your Information
We may share your personal information with:
- Service providers who assist us in operating our Website and conducting our business (such as payment processors, shipping companies, and marketing partners)
- Professional advisors such as lawyers, accountants, and insurers
- Government authorities or law enforcement when required to do so by law
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes without your consent.
International Data Transfers
If we transfer your personal information outside of New Zealand, we will ensure that the recipient is required to protect your information in line with the standards of the New Zealand Privacy Act 2020 by:
- Transferring to countries with comparable privacy protections
- Using contractual arrangements to ensure adequate protection
- Obtaining your specific consent for the transfer
Data Security
We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access your personal information we hold
- Request correction of your personal information if it is inaccurate
- Request deletion of your personal information in certain circumstances
- Object to processing of your personal information
- Request restriction of processing your personal information
- Request transfer of your personal information
- Withdraw consent at any time, where we rely on consent to process your personal information
To exercise any of these rights, please contact our Privacy Officer using the contact details provided above.
Cookies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to use some features of the Website.
Types of Cookies We Use
- Essential Cookies: Necessary for the Website to function properly
- Analytical/Performance Cookies: Help us understand how visitors interact with our Website
- Functionality Cookies: Remember choices you make to improve your experience
- Targeting Cookies: Record your visit to our Website, pages visited, and links followed
Privacy of Children
Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
Links to Other Websites
Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Notification of Privacy Breaches
In accordance with the New Zealand Privacy Act 2020, we will notify the Privacy Commissioner and affected individuals of any notifiable privacy breach as soon as practicable after becoming aware of the breach.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact our Privacy Officer using the contact information provided above.